Shop Reviews

"This was my second time here. I bought a sound bar on my previous visit and decided to get a 65-inch TV today. However, I'm extremely disappointed with the approach of a female Malay staff member. I'm also in the service industry, and this girl seemed to be trying her best to not accommodate us at all. She didn't offer a single recommendation. When I asked for the model and specs, she just said, "This is out of stock," and had an overall "we don't do that" kind of mentality. I wondered why she was even working there. The 3-star rating is actually for the product quality. Please look into this matter."

"Good and friendly staff, especially for Ms. Farah. Good explanations and a cool atmosphere."

"Good service was provided, and they kept smiling while giving explanations."

The lifespan of this television seems to be only two short years. After 2 years, issues arise -- the LED on the right side became half dark just one month after the warranty expired. Buyers really need to consider this when thinking about buying a TV or monitor from PRISM. No repair services are provided; you can only purchase a new one. (You can refer to my email for more details.)

Fara and Mansor are great staff members, very helpful and friendly.

If it wasn't for the Quby straw blind pack, I wouldn't have even patronized this shop. 1) Can you imagine a shop selling beverages but being sold out of ice? The staff said it would be available at 5pm, but by the time I placed my order, it was already past 5pm. Then she said "5pm++." Okay, fine! 2) I went to grab some light snacks and came back at 6pm, but my order still wasn't ready. LOL! 3) I came back at 6:15pm, but only one drink was ready. I ordered one Thai milk tea and one Thai coffee. The staff said the Thai coffee would need another 30 minutes. 4) After countless minutes, I finally got my Thai coffee at 6:50pm. 5) In summary, I placed my order at 5pm and got my complete order at 6:50pm. So yeah... almost two hours for just two cups of tea!

"Wonderful experience with their smart staff. They take a long time to make the authentic Thai tea. Be aware that they don't make it cup by cup; they make 10 cups at a time. So, several (up to 10) orders get their tea at the same time—smart, right? The waiting time extended from 45 minutes to an hour and a half. At the end, they closed the counter to stop accepting new orders since 4 pm. What a wonderful experience for my first and last order from them."

The service here is quite slow; I had to wait a long time just to place my order. I hope the restaurant can improve the efficiency of its service.

"Wasted RM9.90 on a cup that was 90% ice with "some tea"! I only took a few sips before discovering how much ice filled the cup. If you want to be ripped off, try it. It's a negative 5-star review from me. Worst drink store ever."

"There was a problem with the cashier staff. I ordered a latte series but they didn't have the green pandan boba. I asked the staff, and they gave me a poor answer: "green pandan habis." If it was sold out, they should have told me earlier during my order so I could have just bought a normal one."