Shop Reviews

Fast service. Recommended. 👍

"The customer service here is very bad. I wouldn't recommend it at all if you need to ask any questions about their service."

Attended the store today, December 7, 2023, in the afternoon. There were three staff members present. Two were busy serving customers, and the other one was doing nothing and then pretended not to see me in the shop. I waited for more than five minutes before someone finally served me. 👏🏻 A Chinese girl had a very bad, arrogant attitude, as if we owed her money or something. I sincerely hope that your shop will do "very well" in the future with this kind of staff. 😊

"Very poor customer service. The staff doesn't seem familiar with the plans and details. Slow follow-up on the order caused extra charges when the promotional package ended, and cancellation wasn't possible. I advise against signing up for any plan from this service center. It's just a bunch of clueless staff standing around who know nothing. In the end, I went to the Digi store at Dato Onn to settle my issues. The staff at Dato Onn were much more knowledgeable and helpful than the entire group of staff stationed at the Jusco Tebrau branch. Worst nightmare ever."

Fraudulent customers are exchanging their original packages. My original phone bill was more than 250 per month, but then it increased to 355.1. When I inquired, I confirmed repeatedly and asked them to check my mobile phone account. The two men vaguely told me that after one year of my original package, I would be charged the original, non-discounted price. Sometimes they said it should be that way, and sometimes they said it was indeed like that. After discussions and based on their suggestions, we agreed to terminate the original package, but unfortunately, the 2-year contract wasn't completed, so I had to pay an additional service fee of 40 and a fine of 357.07. However, after I swiped my card to pay, the cashier suddenly said, "Digi doesn't raise prices for no reason; let me look into this for you." Later, they claimed there was no starting price increase because I paid the phone bill too early. After the check, the lady said with a nonchalant attitude, "There's nothing I can do. You've already paid, and there's no way to cancel." I would really like to thank the two men for what they said. I was really helpless at that time. My phone bill was 800 yuan just for that month. Isn’t 800 yuan a significant amount? I called Digi’s official customer service to complain that day, but Digi’s customer service was extremely impatient. I said I wanted to call the police, but he said I didn’t even know the staff’s names and wouldn’t know how to file a complaint. If I wanted to complain, I could only complain to him, and there was nothing else he could do. In the end, I had no choice but to admit defeat. I have supported Digi since I was a child, but now, after one year into my contract, I will never patronize Digi again.

Poor service and very rude to customers!

"Although named the Acer Concept Store, they didn't have the model I wanted in stock. As the only Acer-named store in the area, I really wish they had at least one of each model on hand. When I called, the first person who answered didn't seem to understand my question. Also, you can find the same models for lower prices at City Square Mall."

I can only think of this as poor service. The first time I asked for a price to add RAM and storage, they said they could do it, even though my laptop wasn't bought from them. Then, two weeks later, when I went back, they said, "Oh, we don't do that if the laptop wasn't bought here." In fact, they are under the same boss (Style Vision) as the Acer Aeon Permas Jaya branch, but the PJ branch could do it for me, even though I bought this laptop from Acer Mid Valley (also under Style Vision).

"The worst after-sales support I've experienced. I've bought two notebooks from this store in the past two years. Today, I brought the notebook power adapter back, suspecting it was malfunctioning. It was definitely purchased from them, for verification. The salesperson told me they couldn't check it for me. They asked, if they checked it and damaged their notebooks, "how ah?" I'm so disappointed as their customer. My point is, if they aren't able to perform the test, they could at least politely reject me. I went to the service center, and the helpful technician checked it for me by simply plugging it into any notebook and giving me the answer. I hope this isn't the "concept" that the store name implies for after-sales service."

"The service was very bad. They only seemed to know how to sell items, but lacked basic product knowledge and manners."