Location: Second Floor - S58
Telecommunications service provider located in Floor 2 · AEON Mall Tebrau City
Telecommunications service provider located in Floor 2 · AEON Mall Tebrau City
Maxis Centre AEON Tebrau City stands as a premier telecommunications destination representing Malaysia's leading communications provider, offering comprehensive mobile, home internet, and business communication solutions through cutting-edge 4G LTE and fiber network infrastructure. As one of Malaysia's oldest and largest telecommunications companies, Maxis provides extensive coverage with 100% 4G population coverage in Klang Valley, Penang, and Johor Bahru, ensuring reliable connectivity and superior service quality for residential and business customers seeking advanced communication technology.
Located at Lot S-58 on the second floor of AEON Mall Tebrau City, this modern telecommunications retail outlet operates daily with extended hours to accommodate diverse customer schedules, providing expert consultation on postpaid plans, prepaid services, home fiber broadband, and the latest smartphone devices. The center offers comprehensive customer support including plan changes, device upgrades, bill payment processing, technical assistance, and personalized recommendations designed to optimize customer communication experiences through professional staff and state-of-the-art demonstration facilities.
Maxis Centre excels in providing easy smartphone ownership programs, competitive pricing structures, and innovative communication applications that enhance connectivity for consumers, enterprises, and small-medium businesses throughout Johor Bahru and beyond. The Tebrau City location serves as a technology hub where customers can experience Maxis's commitment to communication excellence through hands-on device testing, plan customization, and ongoing support services that ensure optimal network performance and customer satisfaction in Malaysia's rapidly evolving telecommunications landscape.
Based on 10 reviews
Out of 234 shops
Not enough ratings
Aina Natasha
Customer service 1/10. There were only 3 staff on Saturday. I understand that all 3 of them were busy handling customers, but when I approached one of the staff, he didn't ask me to wait. I asked him nicely if I could change my line to Maxis, and he just replied "check dulu" then didn't say anything after that and ignored me. He could have spoken nicely to me and asked me to wait a while, but he didn't. He just ignored me.
Andy Tan
"Very poor customer service. The Indian male staff member was rude, impatient, and unhelpful, and seemed to lack knowledge about the products and services. If you are unable to perform job duties effectively, I strongly suggest further job training. Take your job seriously and improve your attitude towards customer service."
RAFIQ SAFAWI
Disappointed with the service: ❌ The system number wasn't used after taking a number. I was already sitting there for over 30 minutes. ❌ No approach or greetings. ❌ Not customer friendly.
Zul Aliff Haiqal Zulkifli
"Lousy and bad service! I went there to terminate my account, but after a week, nothing had happened. I had to call Maxis Careline only to find out that they had escalated it to the wrong department. Really? You asked me to complete all the payments, and I paid every single bill, including the contract termination fee. Then, after a week plus, no calls, no nothing, and the line is still active. Yeah, this is the first and last time I'll subscribe to your services."
Lim Wei Cheng
"Very bad service from this outlet! We applied for business wifi and they requested that we submit a letter. Three weeks after the letter was delivered, there was still no wifi at the shop. When we went to ask about it, they told us the letter was in the wrong format. We were not informed of this, and they didn't ask for any changes. When we messaged the PIC on WhatsApp, they went MIA, leaving us on "seen" and not bothering to reply until we had to go to the outlet to ask them face to face. We wanted to talk to the supervisor, and he kept telling us he didn't know about this, didn't know about the letter format, and didn't know that my staff weren't responding. So what *did* he know? I proceeded to call my boss and staff to inform them about the situation on video call, and the supervisor started to shout at me, asking me not to talk bad about him behind his back. He then asked me to get out of the outlet and started to threaten me. The supervisor was not willing to solve anything and just said he needed to be in a meeting, and then never came out of the meeting room. To everyone who plans to sign anything, DO NOT COME TO THIS MAXIS OUTLET, and I REPEAT!! DO NOT COME TO THIS OUTLET. Totally not recommended, unless you want to get super bad service from them. A waste of my time waiting so long and not getting anything, only to get lousy service like this."
Andy Ng
"Good service, but best if you can get Chan to assist you, as he seems to be the only one able to explain things properly in English, Chinese, and Malay. Other staff aren't as attentive or knowledgeable, nor as willing to go the extra mile to support customers, especially with new phone settings. Luckily, Chan was there to assist me with setting up the new phone transfer and ensuring it worked, providing proper explanations and demonstrating a good overall knowledge."
Cheng Choon Seng
"Afiq provided extremely good service. He was super polite and very knowledgeable about Maxis products. He helped me solve many problems and gave me many promotions as well!"
Sankar Tamilselvan
"Bought an iPhone and AirPods, which were recommended by Chen. He served me with a great attitude. Thanks for the excellent service, Chen!"
Suresh Arumugam
I went to Tebrau and was served by Mr. Prawin. He was so polite and humble, patiently answering our questions. Actually, I had no intention of buying a phone immediately, but I really appreciated his time and effort in explaining everything in detail. Maxis is highly recommended! 👍
Tan Cheng Pow
"Nice guy. He handled all my inquiries well and promptly. Recommended. You can ask him all your questions, and he will try his best to help you."
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