Maxis Centre AEON Tebrau City stands as a premier telecommunications destination representing Malaysia's leading communications provider, offering comprehensive mobile, home internet, and business communication solutions through cutting-edge 4G LTE and fiber network infrastructure. As one of Malaysia's oldest and largest telecommunications companies, Maxis provides extensive coverage with 100% 4G population coverage in Klang Valley, Penang, and Johor Bahru, ensuring reliable connectivity and superior service quality for residential and business customers seeking advanced communication technology.
Located at Lot S-58 on the second floor of AEON Mall Tebrau City, this modern telecommunications retail outlet operates daily with extended hours to accommodate diverse customer schedules, providing expert consultation on postpaid plans, prepaid services, home fiber broadband, and the latest smartphone devices. The center offers comprehensive customer support including plan changes, device upgrades, bill payment processing, technical assistance, and personalized recommendations designed to optimize customer communication experiences through professional staff and state-of-the-art demonstration facilities.
Maxis Centre excels in providing easy smartphone ownership programs, competitive pricing structures, and innovative communication applications that enhance connectivity for consumers, enterprises, and small-medium businesses throughout Johor Bahru and beyond. The Tebrau City location serves as a technology hub where customers can experience Maxis's commitment to communication excellence through hands-on device testing, plan customization, and ongoing support services that ensure optimal network performance and customer satisfaction in Malaysia's rapidly evolving telecommunications landscape.
Customer service 1/10. Only have 3 staff on Saturday. I know 3 all of them busy handling customer but then when I approach one of the staff he never ask me to wait first while he serving his customer. I ask him nicely can that i want to change line to maxis then he just reply me “check dulu” then never say anything after that and just ignore me. He can talk nicely to me and ask me to wait for awhile but he never. He just ignore me.
Andy Tan
Very poor customer service. The indian male staff is rude, impatient, unhelpful, lacks of knowledge about the products & services. If u unable to perform job duties effectively, i strongly suggest further job training. Take your job seriously & improve ur attitude towards customer service.
RAFIE SAFAWI
Disspointed with the services :
❌ Not used system number after take a number. Already sit there above 30 minutes.
❌ No approach and greetings
❌ Not customer friendly
Zul Aliff Haiqal Zulkifli
Lousy and bad service! went there to terminate my account, after 1 week nothing happen, had to call on Maxis Careline only to found out that they have escalate to wrong department. Really? U ask me to complete all the payment, I pay every single bill including the contract termination fee then after 1 week plus no calls no nothing and the line still active. Yeah, first and last for me to subscribe your services.
Lee wai ching
Very bad service from this outlet! Applied for the business's wifi and requested us to write in a letter, 3 weeks after the letter is delivered still no wifi at shop. Went over to ask them about it, they told us the letter was the wrong format. We were not informed about it and they did not as for any changes. Whatsapp-ing the PIC and they goes MIA, keeping us on seen not bother replying until we had to go to the outlet to ask them face to face. Wanted to talk to the supervisor, and he keep telling us he didnt know about this, didnt know about the letter format, didnt know my staff not responding, so what does he actually know???? I proceeded to call my boss and staff to informed them about the situation on video call, the supervisor started to shout at me and ask me not to talk bad behind him and ask me to get out from the outlet and started to threaten me and etc. Supervisor not willing to solve anything and just say he need to be in a meeting and never come out from the meeting room anymore. To everyone who plans to sign anything DO NOT COME TO THIS MAXIS OUTLET and i REPEAT!! DO NOT COME TO THIS OUTLET. Totally not recommend, unless you want to get super bad services from them. A waste of my time waiting so long and not getting anything and to get lousy services like this.
Positive Reviews
Andy Heng
Good service only if you look for Chan to assist although he is the only one able to help to explain properly in English, Chinese and Malay. Other staff is not so attentive and not so knowledgeable nor willing to go the extra miles to support the customer especially on new phone settings. Luckily this Chan is there to assist me on setting up the new phone transfer and making sure it's working with proper explanations and very knowledgeable about the overall.
Charles Chong
Extremely good service from Afiq. Super polite and very knowledgable for Maxis products. Had helped me solve many problems. Many promotion he gave me as well!
Sangar Tamilarasu
Bought iphone and airpods which was recommended by Chen. He served me with his all good attitude. Thanks for great service Chen
Suresh1818 Resh
I went to Tebrau, served by Mr.prawin. He was so polite and humble. Very patiently answering our questions and actually I have no idea to buy phone immediately but just appreciate his time and effort on explaining in detail. Maxis highly Recommended 👍 …
Peter chow
Nice guy. Handle all my inquiries good and promptly. Recommended. Can ask him all the inquiries and he will try his best for you
