Some of the staff are really doing a great job assisting customers. I recently managed to snag a pair of shoes (the most expensive!). Thank you, my dude; I’ll remember you for next time. And thank you to whoever was working the cashier section, of course.
However, some of the sales staff aren't doing a good job. Perhaps they don't have proper training, experience, or understanding of how important their role is for the company/store. They prefer to mingle and talk amongst themselves, talk behind customers' backs, and show unwillingness or attitude when customers inquire about sizes and information. Some of them even run/stay away from the section, seemingly to avoid getting busy.
Please improve and look into this matter, or else it's going to be a ticking time bomb for JD to become irrelevant in the neighborhood.
Roslan Loh
"The store has a Malay girl who doesn't understand customer service. Even when a customer is polite, she gives a look like "just another window shopper." If you don't like attending to customer requests, don't work in the service industry.
JD's collection of inventory and customer service is deteriorating.
Even though I like the slippers, I don't like your service. I'm leaving your store and going to the Nike outlet at Southkey from now on."
Arman Chintya
"The service is terrible. One of the employees even said "sial" in front of us just because we asked if they could clean the shoe we wanted to buy. The employee was a man with long hair and a slightly heavier build. But from the start, it was clear he had a bad attitude. We asked very politely, and he started talking harshly."
Othman Daniel
The staff were pretty rude when paying at the cashier. There were these two Malay girls who asked me for my postcode, and when I asked why they needed it, one replied in a very rude tone, saying it was "for customer service." Then, she said something in Malay to her coworker and they started laughing. I don't know if they were making fun of me, but my experience was not nice!
Positive Reviews
Adriana Marissa
"Kind staff! The price is really affordable, even for Singaporeans. They have something I wanted that I couldn't find online.
This will be my favorite sports store. They have rugby equipment, unlike another store I know. It's so hard to find, but they have it! And at an affordable price too! It seems like they literally have everything you need! Also, the boots are so pretty!"
Maya Muslim
It's December 17, 2024, and we arrived around 9:30 p.m. As a retailer myself, I knew they were already in the middle of closing. Anyway, a shout out to the guy, I don't know his name, but I can describe him as handsome and neat. He was so helpful and gave the best customer service. He's the best! Next time, I'll look for him to assist us. Cheers!
Ong Hui Hui
Visited last Saturday evening. One of the Malay girls who is a part-timer, Aishay (if I'm not mistaken), was at the shoe section. She was very helpful and patient. Keep up the good work! The cashier, however, was not friendly and had an expressionless face. Maybe he was tired...
Rick Mok's
Adda, a staff member, really helped me choose a good pair of Sambas. I will recommend this staff member to my friends.
Jimmy Yeo
Prices for footwear here are fairly cheap and reasonable. Generally, you might not find the latest products, but you can get up to a 60% discount from the original price. So, it's worth checking out, especially if you aren't a frequent sports person and don't wear sportswear regularly, or if you're buying for your children. Children grow up very fast, so getting a branded shoe at a highly discounted price is very likely here.
Overall, it's a good deal. Syabas for making it available to the public!
