Shop Reviews

I was disappointed that they used a lower price as a trick to lure customers, and then claimed they hadn't changed the price yet after I had already paid.

The staff standing near the cashier at noon today were wearing gray hoodies and were very rude. When a customer asked repeatedly where to find mineral water, the staff seemed not to understand and instead shouted and stared as if the customer were asking for alms.

"This store knowingly uses a faulty POS machine to collect payments, which results in the payment not being reflected on their end, even though the customer's card app shows it as paid. When I asked the staff member named Chai about this, he rudely explained that the payment wasn't received, saying this happens all the time, and insisted that I pay again. Knowing the POS machine is faulty, the staff still insisted on using it and claimed it was a bank issue. No apologies were given during the incident, and they still rudely demanded that I make a duplicate payment. The staff member even slammed his hand on the table while talking to me. Extremely rude customer service. Shop at your own risk. I'm never stepping in again."

A Malay staff member wearing a burgundy or dark purple long-sleeved shirt, who was likely arranging boxes near the pharmacy counter, was very rude and had a bad attitude. The pharmacist was off duty for no apparent reason. Given the lousy customer service, it's pretty self-explanatory why visitor traffic is so low, even during peak hours. Overall, a bad experience; try to avoid it. Watson's is literally right above this shop.

The service was very poor. After sitting for ten minutes, the clerk ignored me and did not offer online payment as an option.

Please provide the original review text so I can edit it for you. I need the text of the "Chinese Dessert" review to be able to fix grammar issues and make minor improvements while keeping the original meaning and sentiment intact.

Good quality herbal tea, and it's so authentic. I love the herbal jelly the most. I always go for the biggest size. Even without honey, you can still taste the sweetness as an aftertaste.

"What's the rule here? We understand it's not necessarily our fault that your store doesn't allow outside food, but after we were all seated, your female employee loudly announced that company policy prohibits it. Doing this in front of so many people was embarrassing and frankly, lacked tact. One of us was holding a cup of ice cream bought next door. Were we expected to finish it immediately? Rules are inflexible, but common sense isn't. Is this how you treat your customers, by calling us out in front of everyone?"

This newly opened outlet at City Square is bright and clean. The staff are very efficient and courteous. I like the herbal jelly (cold), especially with the honey syrup. Cooling and yummy! Staff clears the tables very quickly.

I visit them twice a month 👍. The cold 龟苓膏 (gui ling gao) is nice, and the 苦茶 (bitter tea) can have some eastern medicine added. Five flower tea (五花茶) is also nice…