Pharmacy located in Floor 1 · AEON Mall Tebrau City
AEON Wellness @ AEON Tebrau City is a Pharmacy located in Floor 1 · AEON Mall Tebrau City. Contact: +60 7-351 9211 Website: http://www.aeonretail.com.my/wellness/index.php
"This store knowingly uses a faulty POS machine to collect payments, which results in the payment not being reflected on their end, even though the customer's card app shows it as paid. When I asked the staff member named Chai about this, he rudely explained that the payment wasn't received, saying this happens all the time, and insisted that I pay again. Knowing the POS machine is faulty, the staff still insisted on using it and claimed it was a bank issue. No apologies were given during the incident, and they still rudely demanded that I make a duplicate payment. The staff member even slammed his hand on the table while talking to me. Extremely rude customer service. Shop at your own risk. I'm never stepping in again."
Suhaila Fong
A Malay staff member wearing a burgundy or dark purple long-sleeved shirt, who was likely arranging boxes near the pharmacy counter, was very rude and had a bad attitude. The pharmacist was off duty for no apparent reason. Given the lousy customer service, it's pretty self-explanatory why visitor traffic is so low, even during peak hours. Overall, a bad experience; try to avoid it. Watson's is literally right above this shop.
Ng Yu Ning
I was disappointed that they used a lower price as a trick to lure customers, and then claimed they hadn't changed the price yet after I had already paid.
Jansen Tan
"Rude customer service from a Chinese staff member."
