Restaurant Chao Shan Aeon Tebrau

Don't waste your time. The food is bad and the service is very slow. You need plenty of patience to eat "peacefully" here. The wait time between dishes is like 30 minutes, and that's after waiting about 25 minutes for the first dish to arrive. Imagine on crowded days, like during CNY (Chinese New Year) – you'd probably have to camp out here! 🤣 The rice quality is terrible. The vegetable dish had only five small prawns and lacked flavor. The crispy oyster omelet wasn’t crispy at all and wasn’t even hot. It looked oily.

Food standards are inconsistent. During a Saturday lunch on the weekend, there was only one chef, and the egg and "shark fins" dish was too salty. We ordered two different types of fried rice, and both lacked wok hei. This visit was disappointing. Many dishes were claimed to be unavailable so early in the day. The braised duck was tender but cold, and the gravy was also too salty, with little flavor; the kitchen didn't even try to add any garnishes. The fried sillago fishes weren't big or tasty. Even the so-called high-quality pu-er tea seemed bland. The shark's fin soup was watery but had a good quantity of ingredients, the only saving grace from all the dishes ordered.

Ordered the crab porridge, taste-wise it was okay and passed my picky taste buds, but there were quite a few bits of shells inside. They could have done better, as it's dangerous for kids to eat. The amaranth soup with crab yolk also had broken shell. The pomegranate-shaped prosperity balls were average, a little tough, and the soup base for that clashed with the beef in golden soup we ordered; it was the same base. Personally, I would have enjoyed the meal more if the staff serving our table could have shown more enthusiasm and warmth. During order taking, she was half-hearted about it. We ordered like 5-6 dishes, but she only noted down 3. Then, in the middle of our meal, she came over to the table and stealthily put the wet tissues on the table. We had no idea what her issue was. Why bother to work if your heart isn't in it? Seriously zero service from her. It made our meal there totally unwelcoming. Due to such service, it will be our first and last visit there. With so many restaurants around, we can definitely skip this one and splurge at another place. The crispy oyster omelette was forgettable; maybe we ordered the non-spicy version. So overall, though the menu looked promising, there is great room for improvement. The place also gives out a free dessert for a Google review. No wonder the rating, despite the actual taste and service.

I would usually recommend Chao Shan at Aeon Tebrau to my family and friends. However, I am greatly disappointed and no longer recommend it after experiencing dishonesty, improper service, and poor food quality. Regarding the hairy crab seasonal item, I had asked for one piece but was told it only comes as a set of two. After the waitress keyed in the order, she came to double-confirm with me and seemed surprised by the price of 2pcs at 98RM each. I immediately informed the waitress of the cancellation, but she replied that the kitchen was already preparing the order. Hence, I asked why she needed confirmation since the order had already reached the kitchen. She rebutted, mentioning she only wanted to confirm the remaining orders besides the hairy crabs. Unfortunately, the hairy crabs did not have a sweet taste and were overcooked, with all the meat stuck to the shell, suggesting they may not have been fresh. The Teochew pork slices were also overcooked and not well prepared. They were awfully thick slices compared to past visits, where the meat was able to melt in the mouth. This time, it was tough and inedible.

"The food is generally a 6–8 ⭐️ out of 10. The cod fish, which cost RM$150, was quite disappointing due to a lack of freshness. The salted prawns 🦐 were another disappointment. The rest of the dishes were just okay, but the stir-fried beef was good."