"Visited the shop for an anklet. I was assisted by a sales person, a tall, slim Chinese girl wearing a Malay costume. Her initial attitude seemed "good," but when we asked the price of an item, she barely made eye contact with my parent. She merely looked at the calculator and said, "This is 6k plus," and then just walked away. She didn't even attempt to show us the item we were interested in. I was very disappointed with the service and the way my parent was treated. However, a salesman (I think his name was Andy and he was wearing glasses) was indeed sincere and nice! Very accommodating."
Janice Chen
I recently visited Poh Kong and had a disappointing experience. The sales assistant was unprofessional throughout the process. They kept hard-selling products that were clearly unsuitable, and despite our concerns, they didn’t offer any constructive advice or alternatives. It felt like they were more focused on making a sale than on ensuring customer satisfaction.
I hope Poh Kong can improve its customer service standards.
Siew Teng Chong
I would like to ask if I can just walk into your outlet and look at your products? Or, am I obligated to buy something once I enter? Today, my friends and I visited your Aeon Tebrau outlet. We were just looking at the gold prices and some products and didn't buy anything. As we walked out, I heard a female staff member with long straight hair say "走马看花" loudly, which made me feel like she was being sarcastic because we didn't make a purchase. If I am required to buy something upon entering your shop, please let me know. Next time, if I don't intend to buy anything, I won't step inside. I'm extremely disappointed with your staff's attitude; she is not customer-oriented. It was a horrible experience!
Positive Reviews
Lim Meng Guo
"Had a pleasant experience here with Mr. Jimmy. He's accommodating and also understands their products well, giving us constructive suggestions throughout. We enjoyed the shopping process!"
Lim Yuqi
I got the ring I wanted, and it's absolutely beautiful! Penny's service was excellent; she was very friendly and gave great recommendations. The entire experience was truly delightful.
Govindan Mahendran
Gifts were wrapped nicely and done well. Very happy. Thanks!
Siti Kartini
Good service from Mr. Andy. He served us in a good manner, and was so polite and kind.
Lim Jia Li
"Thank you, Penny Yeap, for attending to us with our purchases. She was helpful but not pushy. The designs were attractive, and she was very patient with us when my card had technical issues. We will definitely come again."
