Computer store located in Floor 2 · AEON Mall Tebrau City
Machines AEON Tebrau City stands as one of Malaysia's largest Apple Premium Reseller locations, offering the complete Apple ecosystem through 40+ nationwide stores backed by nearly two decades of expertise since 2006. This flagship destination provides customers with the latest iPhone, iPad, Mac, Apple Watch, and AirPods collections, complemented by comprehensive accessories including chargers, cases, and screen protectors for complete Apple device protection.
The store features innovative financing solutions including 0% interest installment plans through UOB and AmBank extending up to 36 months, debit card installments, and trade-in options that make Apple technology more accessible to Malaysian consumers. Beyond retail, Machines provides the Machines Protection Plan covering accidental and liquid damage for two years, plus complimentary one-year Machines+ membership benefits. As an Apple Authorized Service Provider, the location ensures customers receive professional repair and service support, making it a comprehensive destination for all Apple-related needs in the Johor Bahru area.
I bought an iPhone, but there was dust behind the camera. I unboxed it inside the shop, and guess what? There was dust behind the camera. The staff said it wouldn't disturb the camera, but the thing is, I bought something expensive. Why couldn't they replace it for me? It's like if you bought a car and it had a scratch when you received it, you wouldn't want to use it, right? We buy these things with a pricey cost. Please take note if you're planning to buy an iPhone. It's upsetting, even though it's just a small dust particle inside the camera, and IT CANNOT BE REMOVED BECAUSE IT'S INSIDE!
Ong Boon
I recently visited this store to ask for help setting up my new phone. While I didn’t purchase the phone there, I was hoping to get some basic assistance with the settings. I was referred to a male employee.
Unfortunately, the service was disappointing. The employee seemed disinterested, and there was a noticeable lack of professionalism, as he kept making awkward eye contact and whispering to a coworker during the process. His overall attitude felt insincere, which made it clear that he wasn’t very happy to be assisting us, possibly because we hadn’t made a purchase.
I’d recommend better customer service training for the staff to ensure everyone feels welcome, regardless of whether or not they've made a purchase.
Positive Reviews
Kallbee Kracker
"Bought a few items from here. Prices are 20% lower than in Singapore due to the conversion rate and current promotions. It's worth making the trip if you're buying multiple items. Excellent customer service from staff member Danish!"
Christopher Leon Tan
"Thank you, Arie Imran, for providing outstanding customer service to us. Got an iPhone 16 Pro Max! Please increase his salary. He was also helping out a lot of other customers while we were observing him, and he deserves a raise. :)"
Aida Suhaya Ab Drahman
Najib's assistance is really helpful. Kudos to him!
Nazmi Mustaqim
"Came to grab an iPhone 16 Pro Max for my wife and trade in her existing 14 Pro Max. The entire process, from evaluation to unboxing the new phone, was a breeze. Kudos to our sales associate, Imran, for his great help and assistance. Great work!"
Aisyah Batrisyia
Najib was friendly and explained every question we asked in detail, making it easy to understand! He really helped us a lot with our knowledge about the iPad. He's also very polite :D
