Amelia Lee
The cashier wasn't very friendly. I simply asked if they offered repairs for the iPhone 13 and received a curt "no" without any eye contact; he just brushed me off.
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Dr.Phone
Electronics & Technology
Mobile Repair & Services
Location: Level 2
Shop located in Floor 2 · AEON Mall Tebrau City
Shop located in Floor 2 · AEON Mall Tebrau City
Dr.Phone at AEON Mall Tebrau City provides comprehensive on-the-spot mobile repair services and technical solutions for smartphones, tablets, laptops, computers, and printers, establishing itself as a trusted destination for electronic device maintenance and emergency repairs. Specializing in quick turnaround times and professional diagnostic services, Dr.Phone offers everything from screen replacements and battery servicing to complex hardware repairs for multiple device types.The store combines retail and repair services, providing customers with both new device accessories and expert repair capabilities under one roof. With additional services including phone and laptop installment options, Dr.Phone makes technology accessible while ensuring existing devices receive professional maintenance when needed. The on-the-spot repair service minimizes downtime for customers who depend on their devices for daily communication, work, and entertainment, making Dr.Phone an essential resource for the tech-dependent community in Johor Bahru.
Level 2
Operating Hours
Monday
10 am–10 pm
Tuesday
10 am–10 pm
Wednesday
10 am–10 pm
Thursday
10 am–10 pm
Friday
10 am–10:30 pm
Saturday
10 am–10:30 pm
Sunday
10 am–10 pm
Photo Gallery
Overall Rating
4.5
/
5
Based on 10 reviews
Mall Ranking
#73
Out of 234 shops
Category Ranking
Not enough ratings
Negative Reviews
Heng Joo
Title: Terrible Service and Lack of Manners from Staff I visited this shop on 23/8/2024 and had a very disappointing experience. The staff (a Chinese man sitting at the counter) lacked manners, giving me a poor impression of the store. Their attitude was unprofessional and made me feel unwelcome. Despite the store's fast response regarding stock and resolving my issue, I won't be returning due to the poor customer service. IN MALAY WE SAY: BELAGAKNYA STAF NI, TAK HORMAT SETIAP PELANGGAN. KITA DATANG SECARA SERIUS NAK CARI PENYELESAIAN TAPI MAKIN TAMBAH SAKIT HATI PASAL LAYANAN YANG TIADA ADAB SOPAN.
Positive Reviews
Heng Rui Lin
"Terrific customer service from Julia and the male staff member (I didn't catch his name) when we went in for screen protector installation. Thank you!"
Mei Lin
The service is friendly and professional, and they can customize most screen protector sizes. Good job!
Marcus Hazwan Sapari
"Very fast and efficient. They were very detailed in replacing the screen protector, making sure there were no bubbles and wiping everything to ensure it was very clean. Highly recommended."
Azizah Binte Ahmad
"Professional service. Soon is very helpful and knowledgeable. Highly recommended!"
Lim Kay Kian
I have tried this shop many times; it's really very good. The boss is friendly.
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