Chinese restaurant located in Floor 2 · AEON Mall Tebrau City
海底捞 Haidilao Hot Pot @ AEON Mall Tebrau City is a Chinese restaurant located in Floor 2 · AEON Mall Tebrau City. Services: Serves dine-in, Offers kerbside pickup, No delivery Contact: +60 7-888 0305
We had a group of 15 people and arrived before 5:30 pm. We waited a long time (nearly 45 minutes) for our table.
We were split up and seated at two tables nearby. One of the tables was meant for 4 people, and they squeezed 6 of us there.
Two other nearby tables of customers (for 6 people each) were leaving, and the staff didn't bother to move us over, even though we hadn't ordered any food yet. Instead, they seated a family of 4 there.
Very lousy customer service.
The food was just average. We had to remind the staff several times because one of the food items was not served.
Lim See
"A popular and well-known hotpot restaurant chain. The waitresses are well-trained to serve, sing, and perform for entertainment. The service is a class above, and the price reflects that. Everything else is alright, though perhaps a little overrated."
Positive Reviews
Serene Yeo
It was such a pleasant experience having lunch with my family at Haidilao, AEON Tebrau today. I brought along my elderly grandmother and my 2-year-old toddler, and we all had a wonderful time.
A special thanks to 王伟力, who provided exceptional customer service throughout our visit. He went above and beyond, assisting us patiently when we encountered an issue redeeming our birthday month vouchers and even offering complimentary snacks—small but thoughtful gestures that truly made a difference.
Having visited many Haidilao branches across Malaysia and Singapore, I can confidently say that 王伟力 is the best customer service crew member I’ve encountered. His warmth and professionalism left a lasting impression on our family.
Xin Yi Goh
The service at Haidilao was amazing! 🩷 The staff who served us knew exactly what we needed, anticipating our needs and bringing things over without us even asking. When he brought the 糍粑, he even reminded us to be careful because it was hot 🥰 so sweet! I totally forgot to ask for his name, and I lost the receipt too. We only have a clip of him from a video we took… Hopefully you guys know who he is! I’m definitely going to ask for names next time 🥹 Thanks to him, we had such a happy and enjoyable dining experience!
Eddie Khoo
My simplest happiness comes from enjoying family dinners. My wife and daughter are fans of good food, and seeing them relish each meal brings me immense satisfaction.
**HaiDiLao at Aeon Tebrau**
HaiDiLao, the renowned Chinese hotpot chain, has a branch at Aeon Tebrau in Johor Bahru, Malaysia. Known for its exceptional service and high-quality hotpot experience, this outlet offers a wide variety of fresh ingredients, flavorful soup bases, and signature dipping sauces to cater to every preference.
The restaurant features a comfortable and inviting ambiance, perfect for family gatherings, meetups with friends, or even casual solo meals. True to HaiDiLao’s reputation, the Aeon Tebrau branch provides exceptional customer service, including thoughtful touches like complimentary snacks, drinks, and even manicures while you are waiting for your table.
Located within the Aeon Tebrau shopping complex, the outlet is easily accessible and makes for an ideal dining destination after a shopping spree or a movie outing. Whether you’re a first-timer or a regular, HaiDiLao at Aeon Tebrau promises an enjoyable and memorable hotpot experience.
Yu Lin
"First visit to this outlet during opening hours. It had a very nice atmosphere, and we enjoyed the dishes and flavourful soup base. Our family will definitely visit here again."
Hellen
We celebrated our first wedding anniversary at Haidilao AEON Tebrau, and it was an experience to remember! From the moment we made our reservation three days in advance, the team was incredibly thoughtful, even sending a reminder the day before.
Upon arrival, the waiting queue was long, but thankfully, our prior booking ensured a smooth entry. We were warmly welcomed by Yi Min, a dynamic and friendly staff member who made our first visit truly special. She patiently guided us through the menu and offered great recommendations, ensuring we felt comfortable throughout our meal. Her attentive service, constant check-ins, and cheerful demeanor truly enhanced our dining experience! We must give her the most credit for her exceptional customer centricity skills! 😍😍😍
One suggestion for improvement would be to invest in a cover for the soup when adding more broth to prevent splashes and ensure the safety of both customers and staff. However, overall, the experience was absolutely worth it. The service, food, and warm hospitality made it a celebration to remember.
Highly recommend Haidilao AEON Tebrau, and we will definitely be back! 🥰
