Herman Harrison
I bought a Bonia belt at this store and had been using it for a few months, mainly when going to the office. After 5 months, I was surprised when a small metal component that secured the belt loosened up, leaving the belt useless as it couldn’t be tightened. I didn't imagine a Bonia branded belt would be of this quality. I have several much lower-priced belts that I used previously from other brands, and the buckles have never malfunctioned before. When I went to the store, I was informed that the small component wasn't part of the warranty, and I needed to pay to have it repaired. The cost was 1/3 of the price of the belt. To me, it feels like Bonia is making a profit from fixing their own malfunctioning items instead of servicing their customers. I was an avid supporter of Bonia, as they are a local brand and their handbags are of good design and quality. However, this experience has made me think that some of their products might be selling at a high price point but with low-quality materials and craftsmanship. I decided not to have the belt repaired there.
