"I came to the store and luckily found a Jackpot Hot Wheels. When I proceeded to the cashier, who I assume was the shop manager because he was wearing a black shirt, he said I couldn't buy that Hot Wheels and didn't state a reason. I think he wanted to keep it for himself? Because the market price for that Hot Wheels is quite high. As I know it, when you put items at the Hot Wheels station, it should be first come, first served. Jackpot? Why? Please improve your staff, Toys R Us Aeon Tebrau; not professional at all."
"Poor service and overly rude staff at this outlet. We purchased a birthday gift, but the price was slightly different at the time of payment. When we asked the cashier, a Malay auntie, she was very rude and asked, "Do you want to buy it or not?" A similar thing happened during a second visit; the same Malay auntie said we could only enter the shop with cash payment. There were three rude staff members: two aunties and one uncle wearing a black shirt. I always try to have good manners and call customer service people "sir," "miss," or "madam," but this kind of attitude warrants calling these people "uncle" and "auntie."
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The store manager, Afif, and his colleagues have always been friendly and helpful whenever I visit. Afif always points out the discounted items, which is great! ☺️☺️
Walking down the alley, this shop is superbly attractive, drawing people in with its overwhelming aroma. The salesperson, always helpful in explaining and promoting the products, makes potential buyers feel bad for not buying anything, even a small item!