Very bad service. I waited in line for almost 10 minutes. Your staff didn't attend to me even though they noticed I was there. Please make sure your staff are alert to customers as soon as they enter, even if you're busy briefing or training new partners. Thank you.
Ming Li Kok
1
"Plus, the flavor I wanted was out of stock. Also, the Indian cashier looked very unhappy; I'm not sure if the shop didn't pay him. He made two drinks within one minute? Did he not shake them, or were they pre-made? The pearls also weren't fresh, as you can see in the picture. I'd better stick with Chagee and Beutea. This shop is lousy."
Shafiq Firdaus
1
"They close as early as 9pm and weren't keen to take our order, despite having four staff members working. Aeon Mall management should address this."
AIDAN ISKANDAR MOHD HAFIZI
1
I bought a Lotus Biscoff smoothie with added pearls on November 14th at 4:40 PM at Tealive Aeon Tebrau. The cashier didn't inform us that there was no card payment available. When I received my drink, there were no pearls inside. When I asked the cashier about it, he said he forgot to add them and laughed, like it was a joke. Then I asked him, "So, what now?" He did give me the pearls, but his attitude was terrible. He didn't inform me about the card issue or the missing pearls at all. If I hadn't asked, he would have given me the smoothie without letting me know it wasn't a complete order.
Bai Yaowen (白耀文)
1
Sharing my worst experience from last weekend. We ordered two fruit teas with different flavors, and we could only taste a very strong, "siap siap" flavor in both teas. 😱 We only took a few sips and then threw them away.
I will never consider buying drinks at Tealive again, since there are a few other tea shops in Aeon Tebrau for your consideration.
Stephanie Wu
3
"August 31, 2024
It was our turn to order, but we waited unattended for more than 5 minutes. The cashier service was very slow. There was a wet floor due to their machine dripping water, and it wasn't cleaned. Needs improvement."
Dayang Razidah
1
"I ordered through the app and set my own pickup time. Suddenly, the staff said the drink was no longer available, even though they had already called to say it was ready for pickup. So disappointing. They told me to come back the next day and promised to hold the drink for me, but who's going to come to the mall that often just for a drink?"
Ming Hwee
5
"One of my favorite bubble tea brands in Malaysia. I tried the signature milk tea, brown sugar milk tea, and the promotional one made with Biscoff biscuits."
Shakira Sardy
1
"Such bad service! I arrived at 9pm yesterday and the staff said they were already closed. But I could see the equipment and menu were still on? How can you say you're already closed? Chagee or Koi are much better. They still attend to customers even when they have more customers and are doing closing procedures. Tealive service is out!"
Fahmi Mokhtar
2
"Almost everything I ordered was not available. Even pearls for the Signature Brown Sugar Milk Tea (which is, by the way, the most common one) were not available. The snacks weren't available because... the air fryer wasn't working. What a coincidence. I prefer other Tealive outlets. The cups weren't sealed like at other Tealive outlets, and the drink dripped all over and was messy."