Sri Nagamas Printing Tebrau

"The worker was video calling his friend as we walked in. I noticed that one of the angpao packets was missing an angpao. So, I thought I should inform the worker. I tried to get his attention, but he just told me "Kejap, Kejap" and ignored me, without even looking at me, while continuing his call. So I just pretended I didn't see it and left the shop. I feel sorry for the boss of this shop. The design is good, especially the angpao packets, but with a rude worker like that, I will never visit again unless a proper apology is given. There are plenty of printing shops out there; I would choose a different shop."

Poor service. I requested details but received no response. When I reached out to another salesperson for a quotation, they claimed I was "chasing" them. Excuse me—I had been waiting for three days and had to follow up myself. Am I in the wrong here? I still haven't received a reply. It's fine; I will no longer support Sri Nagamas.

"Please avoid this shop. I went there to ask about a custom-designed card, and the sales guy was so clueless! He took six minutes to answer each question (he kept looking at his phone and PC and didn't seem interested in helping me). I was standing there like a fool, and he didn't even invite me to sit. I ended up not using their services because the staff itself didn't seem reliable. He couldn't even guarantee that their shop's designs would print okay and didn't know the timeline for when the card would be finished. So frustrating. To the shop management, please review your employee; consider whether you are paying them enough or if you are teaching them to act this way."

Your place is magnificent, especially the renewed version at Tebrau Jusco! But today I am writing to ask you to please check on one of your staff working there. I don't have his full name, but he wears glasses and speaks with a higher voice (sorry for the rude description), but he was the rude one first. I went in today hoping that your expertise would give me suggestions and recommendations on what materials I could use for my digital art prints for display at a shop. I'm not sure how specific he wanted me to be, but he kept telling me I needed to provide more details. This guy sat there like he was mocking me, thinking I was stupid. I admit I don't have the knowledge of what paper materials to use or what printers you use for your job; that is why I was asking for help. He used a very rude manner to deal with me, saying in a loud voice, "You don't even know what you want?!" Of course, he didn't even want to listen nicely in the first place. I get that sometimes customers really don't even know what they want, but if you ask them nicely in a polite manner, you will eventually understand and give them solutions. Shouldn't all you professionals do this? I work in a service line, so I know these frustrations, but doesn't everyone just want nice service from professionals? At the end, he did recommend one material, but I knew that he was just throwing out an answer so that he could get rid of me, knowing that I wouldn't purchase it (I know). I am writing this to that specific male staff member with the higher-pitched voice, wearing glasses and with thinning hair, so he knows that he could do better than that. You have a lot of customers, and you may not need little people like us, but do you know it's those little people who build your company at first?

"Had a bad experience today at Aeon Tebrau. The staff who attended to us had poor customer service and could have done a better job serving customers. There's definitely room for improvement."