"Lousy service. This was my first time trying this brand. I was sharing sushi with a friend, so I asked for a second pair of chopsticks, but the cashier questioned how many sushi I had bought. I said seven, which cost RM15, and she refused to give me the second pair because she claimed I only purchased seven pieces. This is really bad 👎. I won't be visiting a second time due to the lousy service."
Wong Bart
4
Empire Sushi has meatless vegetarian options. I picked five vegetarian sushi for 8.40 ringgit (SGD 2.57).
A cheap, delicious, and satisfying meal.
Auriel Chia Ling
1
"The food is good, but the staff member handling the sushi was so rude. They even had the audacity to scold a customer and raise their voice."
Jazreel Hong
3
"The staff taking orders for sushi are not friendly and seem unmotivated. The cashier's attitude is better, though. The onigiri price increased by 50 cents, but the quality of the filling inside has decreased significantly. Many choices are unavailable, and the sushi making can't keep up with demand. Overall, it was a disappointing experience."
Jen Siew
3
"They have a variety of sushi choices, but the staff said they don't accept cash!"
Siti Nurhiza
5
There was a variety of sushi available. I was happy to have a lot of choices to choose from. I hope the staff can be a bit more friendly and not raise their voices with customers. Maybe they were having a tough day.
Chong Guan
1
The workers have an attitude problem. As a customer, I feel like I was racially discriminated against, and I'm not the only one who has experienced this kind of awful service.
Malaysia is a multiracial country, so please learn how to respect other people. Don't shame yourself, because it makes you look uneducated. Take a look at your branch. You didn't train and discipline your awful workers.
This is my first time buying here, and I won't buy again. You should also check the feedback on Facebook. There are so many people complaining about their attitude and being racially discriminated against.
Chuan Gee Yeo
1
"Their service is very, very bad! The guy kept chasing me while I was choosing sushi, and when I came back, I found that some of the sushi I picked wasn't put in. I'm really disappointed with their service. There was only one person after me, so I'm not sure why he kept chasing me! I wasn't taking minutes to choose my sushi, just a few seconds, and they couldn't even wait. Management, please take note of their service. Very, very bad!"
Sok Leng LOH
1
"Let me briefly describe my experience. On June 17, 2023, I visited your store to buy sushi. As a customer, I believe in treating others with respect and expect the same professionalism in return. Unfortunately, the staff member I interacted with did not uphold these values.
I found this behavior to be highly unprofessional and unacceptable. It left me feeling disrespected and humiliated and tarnished my perception of Empire Sushi. As a loyal customer, I believe that every interaction with your staff should reflect your organization's values and reputation."
Wan Ali Irwani
1
"Please train your cashier, Maryieanatul Akma Mohamad, to be nice to customers and not be rude. They are often unfriendly."