Shop Reviews

Their service is very nice and helped us identify our leg issue. It was very professional and gentle; they listened and made recommendations.

"Very attentive and prompt service from the staff. They brought out different colors and sizes for me to try immediately, without me even having to ask. Good service!"

"I bought a pair of sandals. The shop has an analysis machine that tells you about your feet. I have a higher arch, and this pair of sandals makes my feet feel supported. The staff are friendly and helpful, ensuring that the sandals fit well. Happy with my purchase!"

The staff at Hazel are very kind. Thank you for the good service.

Lousy customer service and a bad attitude. 👎👎👎 When trying to redeem a birthday voucher, they said it was *our* problem? Why not admit it's a problem with *your* app system? Went to multiple outlets, and they all said it was a system problem. The staff also have bad attitudes. 👎👎👎👎👎👎👎👎👎👎 If you're unhappy with your work, please resign.

"I had such a lovely experience at this llao llao outlet! Right after I bought my yogurt, I butter-fingered it and accidentally dropped it all over the toppings area. It was a super embarrassing moment, but the staff were incredibly kind and patient. Two girls—I think their names were Angel and Renee—immediately came over to help me clean up without any fuss. To my surprise, they even gave me a brand new one without charging me again! I was really touched by their generosity and customer service. Thank you both for turning a clumsy moment into a really sweet one!"

The pistachio sauce is so-so. The staff were a bit hostile; *tolong perbaiki servis, ye.*

"When I asked for a little more sauce, I was told that the bottom had less sauce and the top had more. I couldn't understand their logic. I also asked for an additional spoon to share the Sanum and was told it would be 1 RM for an extra spoon. The service was just horrible."

"We visited on July 14th around 7pm. The staff who served us were really nice and patient, even with the long queue. (a Malay lady in a hijab and a Chinese lady) The portion of toppings given was decent as well. We're quite glad that our experience was good, despite some of the other reviews. Will patronize again in the future!"

I ordered three small items: one with mango cubes, one with Biscoff, and one that was supposed to have pistachio sauce. However, the employee said the pistachio sauce was finished, so we changed it to melon cubes. I went there around 3 PM on Tuesday, and this isn't the first time this has happened. The pistachio sauce ALWAYS seems to run out during the day; why isn't it restocked? Really? And then the lady after us got pistachio sauce? The staff's service is so unprofessional. No greetings, no smiles, just static faces. What's going on? Can you hire people who actually want to work, instead of just collecting a paycheck at the end of the month? They act like I owe them something. Please don't reach out just to apologize; this was such a disappointing experience! Thank you.