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Shop Reviews

See what customers are saying about our shops at Punggol Coast

3.8 out of 5

1929 reviews

Lee Kai Seng Lee Kai Seng

"The staff lacked professionalism and basic courtesy; the service felt untrained and inattentive. The ice cream was overly sweet. Overall, the experience did not match the price. It wasn't worth it, and I won’t be returning."

Eugene Eugene

"Touch 'n Go and card payments weren't working, which was a bit disappointing, to be honest. I had to go to the other side of the mall to withdraw cash to pay. Hopefully, this improves."

An Darini An Darini

Visited on a weekday around lunchtime, so there were few people. I had the pistachio (premium + RM 3) and matcha combo. The matcha flavor was sadly quite weak; matcha lovers like me would not like it. The pistachio flavor was GREAT! It's very close to what you would get in Europe. The slightest imperfection: a little bit of ice crystals inside, but otherwise very smooth. The staff offered a bite to try. Other reviewers mentioning how sweet it is... gelato is lower-fat but relies on high sugar, whereas American ice cream relies on high fat but is lower in sugar. It's a style difference!

Kalista Ramli Kalista Ramli

Terrible service. At 11:30 AM, were they ready for dine-in customers? Before that time, I was told they were not open yet! Even though many Food Panda and Grab drivers were picking up orders. You can't pay using a debit card, or even transfer money; it's cash only! THEN THEY DON'T HAVE CHANGE. THE CUSTOMER HAS TO FIND EXACT CHANGE TO PAY. I canceled the order in frustration because I had been awake since 10:30 AM. Do not dine in here. The service is very bad. The female employee didn't seem to want to work; they seemed lazy to serve customers.

Aiman Razak Aiman Razak

Bro, please tell the foreign workers that the job is good. The food used to be good from the first time I opened it, and I still like to eat it now, but the service is crazy! If you ask the sea-facing staff for something, sometimes you get something else entirely. Ayoooo.

Izzati Izzati

Ordered a chicken carbonara for around RM18. It was total garbage. Too watery, and I couldn't even taste anything. I could make something better with chicken Maggi and an egg.

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