Shop Reviews

"Overrated matcha, to be honest. It wasn't as fragrant as the reviews claimed, and it was a little too milky and grassy. There's a much better matcha place in Mount Austin."

Customized my own matcha latte for 17 RM. You can choose between three levels of matcha intensity: beginner, intermediate, and advanced. My order: - Advanced - Added hojicha jelly as a topping - Large cup, no sugar, and less ice Haha, the matcha wasn't intense enough for me, but it wasn't bitter thanks to the hojicha jelly, which added a little sweetness to the drink. However, the matcha wasn't whisked well, as you could taste a few lumps between sips.

"Try their intermediate matcha level with strawberry yogurt and honeycomb at 50% sugar. It costs around RM20. As a matcha lover, I feel the taste is only average. Nothing fantastic; just a normal drink."

As a matcha enthusiast, I was beyond impressed with the quality and variety offered here. The matcha itself was rich and smooth, with that perfect balance of earthy bitterness and subtle sweetness. Whether in their classic matcha lattes or matcha desserts, it was clear they use top-notch ingredients. I especially enjoyed their matcha latte, which had a creamy texture and a velvety finish that made every sip a delight. The ambiance of the cafe was cozy and inviting, with minimalist decor. The staff was friendly and attentive, making the experience even more enjoyable. Overall, I left feeling completely satisfied and will definitely be back to try more of their offerings. If you're a matcha lover or looking to try something new, I highly recommend Furiku.

"Reasonably large outlet with a good selection of items. I was pleasantly surprised when a sales staff member offered help after seeing me scanning the shelves."

"Very satisfied whenever buying products in this shop. Friendly staff at the cashier/promotion area."

"I was satisfied with purchasing a few items from here. The cashier and staff were also nice."

"The staff were not friendly and quite rude. They were gossiping and talking as if no one was around, even while I was trying to pay. I overheard them asking each other what they wanted to drink, saying things like "penat lah?" and "haus nak bei air tak?" Hello, I was still standing right in front of you! Be polite to customers and at least settle my payment before continuing your gossip. After taking my money, the cashier didn't even pass me the items I bought, just continued gossiping, without even a thank you. Where is your customer service? Plus, the sales floor was messy with big boxes, making it a narrow space for customers to walk through."

"Visited this place to make a purchase. Except for the security guard, the service crew seemed uninterested. The least they could have done was greet customers and ask if they needed help, rather than chatting amongst themselves, which could have been done later. My wife and I had to go shelf-to-shelf to look for the items we wanted, which could have been avoided if we had been offered help. We didn't want to be rude by interrupting the staff chatting. We got what we wanted and went to the counter to pay. I presented my membership card and was offered promotional items, which was a nice touch. Like any other pharmacy, you can find most health care items here."

"The cashier was rude. They didn't even provide a plastic bag big enough for my items. This was a very disappointing experience. Please educate your staff about customer service before they work behind the counter. Thanks."