Location:
Bakery located in Floor 1 · AEON Mall Tebrau City
Based on 15 reviews
Out of 290 shops
Not enough ratings
kimtae
The bread wass good but the staff is super rude ! Asked nicely how long do i have to wait and she replied rudely without looking at me. All she said was “roti kena tunggu 30 min” while looking at the escalator behind me. The management needs to train the staff more properly after this. The girl with a spect, please have more manners after this.
S.F. H
I recently had a very disappointing experience at Rotiboy Bakery. When I first joined the queue, I was informed that my order would be ready by 7 o’clock. However, after waiting patiently and reaching my turn to order, I was then told that my order wouldn’t be ready until 8 o’clock. This inconsistency in communication is unacceptable and very frustrating. The lack of clear and accurate information from the staff significantly affected my plans for the evening. I hope the management takes steps to improve their service and ensure that customers are given accurate wait times in the future.
圆园
the staff attitude so bad 😅maybe my voice too soft, but they yelled at me impatiently. AND I JUST HERE TO BUY BREAD, NOT TO PUT UP WITH UR ATTITUDE🥲
KJJ Tan
Delicious bread but service s****. Was never treated politely even when I ask politely about availability of rotiboy. What should customers be at the mercy of the rude staffs when customers approach the shop politely? This guy in the picture was extremely rude. Ask twice about availability and he never answer. Then threw the lollipop he was eating in his mouth into the dustbin to show his frustration to me? I owe you your wages? Or? Simply rude.
Shayrazzi Sherman
being visit this branch today 30/3..u should know when your store gonna bz coming iftar..should be prepare extra to bake..now need to be waited 30-40 mnit..no common sense sia..
李琳
22.5.2024 morning shift at around 12:00pm. Aeon Tebrau City JB- This Malay skinny guy (not racist) working is super rude, got my order wrongly, when I returned to change, he shouted at me said I’m the one who wrong bla bla. SUPER UNPLEASANT EXPERIENCE, happily bought rotiboy and shopping but mood was spoil by him. Did rotiboy provide a proper customer service to the customer? If he is really not in the mood to work or whatever, please just stay at home but not shouting at the customer. sincerely hope that rotiboy can solve this issue, why am I get scolded just because he got my order wrong. SUPER SUPER DISAPPOINTED AND UPSET.
Ratna SM
The cashier’s /staff attitude and behavior need to be improved. While Rotiboy is tasty, customers are left to deal with your unprofessional attitude, as if they own the shop. Moreover, management should work on increasing the order capacity, as customers are forced to wait too long.
QF
My friend ordered 15 buns and initially the cashier heard wrongly and thought it was 50 buns but we corrected her that it was 15. Thereafter, she said the amount to be paid for 15 buns(RM40++) but ended up collecting the amount for 5 buns. There was a waiting time of 30mins for the buns. When it was time for collection, they said that my friend ordered 5 buns only. And I said no and recounted about the cashier hearing it as 50 instead of 15 but she then told my friend we had to wait another 50mins for the other 10 buns that apparently was their fault on missing it out. Didn't even try to do any service recovery because of their mistake which was ridiculous and the attitude was so bad
Raja Palapala
Initially i ordered 15 buns, the cashier heard it as 50 but we corrected her right after. So she charged me for 15 buns which was (43++rm) , i handed her a 50rm note and didn’t check the change and the receipt as i’ve heard it as 43+ rm as well. We were told to wait 30 mins, when we collected she told me i’ve only ordered 5buns. I checked the receipt again and indeed it shown i’ve only ordered 5 pieces. We then clarify with her we clearly ordered 15, she then told us in a shitty attitude to wait 50mins if i got wanted the other 10. I really don’t know if im at the wrong for not checking the receipt or it was the cashier’s fault.
leong jan
What type of service is this??? Should have read their reviews and checked my purchase before walking off from the shop. Will never patronize this store wt Aeon mall ever again😤 …
Rachel K
Horrible staff on duty. Rude lady who was chit chatting with friend and ignore the customer waiting in line. Even if the food is nice, you wouldn’t want to go to that outlet. Waste your time. Wanted to buy 10, all she did was slam the tray on the counter and say left 5. There were more than 20 rotiboy left. -.- Never go to that outlet unless you want it to ruin your day. Worst experience ever.
Khairul Anwar Kadir
Ordered 17 buttermilk and 5 coffee bread, ordered @1530HRS. Was informed need an hour to be ready, we agree. 1700hrs, when we came its still not ready need 30 to 45 mins more for it to be ready. Come on la, if u cant handle the crowd dont take the order. And cashier throw face and throwing tantrum on customer, called 3 times she show her back on customer .
Stephy Ng
28/5 , 2pm the staff in charge (a lady). Ignore us when we are in the line (there is no other customer) until u ask her . I can’t heard what she said so she needs to repeat. The way she respond was terribly bad attitude & impatient. Food is ok but their bad customer service will most likely spoil your mood.
Azza Juliany
Was craving for Coffee Bun, arrived here around 8pm on a Friday night, only 1 person ahead of me. Pretty disappointed that Buttermilk Buns are sold out. Rotiboy will do! These buns are both crisp and sweet on the outside, yet soft and fluffy underneath it with a salty buttery core. AND ITS STILL WARM
Yellow Bear
Soft and fragrant coffee bun, my Daddy’s favourite.
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