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Had a great experience ordering from EatPizza! The shop was clean and well-organized, and the preparation was impressively fast. The pizza was absolutely delicious—highly recommend the Triple Cheese! Thank you for the excellent service.
Nadia Junaidi
1
I would like to ask, was the staff member in the photo forced to work here or what is the issue? This is the second time I’ve come to buy pizza from this outlet and his service remains the same. As a customer, I do not expect him to act like a clown just to entertain me. A simple smile, a “thank you,” and handing me my food politely would have been enough. Unfortunately, he did not do any of that.
The first time I came here was on 17 August around 6:30–7:00 PM. You may check your CCTV footage if you do not believe me. At first, I didn’t mind that he ignored me when I arrived but when I came to collect my order, he simply tossed the plastic bag at me without even looking at my face. Both my partner and I were shocked but we brushed it off, thinking perhaps he was tired.
However today when I visited again, the exact same behavior occurred. For the record, I come here because your pizza is delicious. But if this is the level of service your staff provides, please do not bother to expect repeated or regular customers anymore to this outlet.
If the photo I attached is not clear enough, here are the details of the staff member. He is a dark-skinned, heavy build, possibly Indian or Bangladeshi, i am not really sure. He clearly lacks customer service orientation. I am writing this not just because I paid as a customer but also because I myself work in the customer service line and I know what good service should look like.
Please send this staff member for proper training, place him on a Performance Improvement Plan or terminate his employment if you truly care about your business. Kindly check the attached images for proof. Thanks, but I am not gonna buy Eat Pizza @ Aeon Tebrau anymore.
WS
5
Tried Eat Pizza at AEON Tebrau and loved the convenience! The rectangular pizza was hot, crispy, and easy to eat on the go. I had the Crispy Potato — comforting and satisfying with a nice crunch. Great for a quick bite, though portions are more of a snack. Will definitely grab it again when I’m in the mall!
Christianto JunJie
5
I was walking around to look for some snacks and I'm lucky to find EATPIZZA. The staff are kind and the work stations are very clean. The pizza smelled good and it was also very tasty. I would recommend trying out the food.
Andy KCH
5
Presentation is nice. Service not so great, all foreigners working. Quite slow
aljufrey
5
Pizza was great!! Love the Kimchi Beef Bulgogi and the Korean Spicy Chicken, top up RM2 for extra cheese!
Lynn Kiyomi
4
What we had:
RM48.40 @ Eat Pizza (fried shrimp with minced beef pizza RM19.80, gochujang mac & cheese RM11.80, kimchi bulgogi beef pizza RM16.80)
I started with the gochujang mac & cheese, and the cheesy top crusty layer was a good start. But then when I dipped into the mac & cheese, was disappointed that it was nacho cheese sauce instead of real cheese. The artificial cheese flavour of the sauce spoiled it for me.
Pizza is decent and flavours a little more interesting than the usual. Preferred the fried shrimp with minced beef pizza to the other one.
Their Korean fried chicken was sold out, so couldn't try it.
I don't regret trying this stall, however nothing in particular especially stands out or wows. Satisfaction is around 6.5-7/10.
Food order and collection is self-service. Free seating all around is nice as not squeezy and well-ventilated.
Qhulz Yana
5
The best pizza I had. I ordered dine in and also take away. Heated the pizza using microwave the next day and the crust is still soft! Went again on Labour Day at 5pm but was dissapointed most of the flavour sold out. Especially the spicy chicken. Was asked to come back again at 7pm but when we came back, was informed everything sold out. Goshhh.... I hope the management to anticipate to sell more on Public Holiday as definitely the crowd is more. I came all the way from Gelang Patah to Aeon Tebrau the distance is a no joke. Was really dissapointed. Hope management can open another outlet near JB central.
Keep The Faith
4
Very tasty pizza! highly recommended when eat sizzling hot
Jem Tan
5
1st time trying Mac & Cheese for my 5 yr old. Hopefully it's good.