Shop Reviews

I came across MOG when a friend brought me to your shop to buy his contact lenses. I was impressed with the attention given, and since I also had some vision issues, I decided to ask your service staff to do a complete check for me. This was a wonderful experience, something I haven't often encountered in other optical shops, either in Singapore or elsewhere. I am fully convinced of the professionalism and excellent service your staff provided, so I decided to get a screening and follow up with a new pair of spectacles. When I collected my new pair, I was delighted that my vision problems with my old pair had been completely eliminated. I am grateful and fortunate that your staff did a wonderful job servicing me. You are so lucky to have such wonderful and professional staff to help you in your business. My associates and I will certainly visit your shop again in the future should we need a vision assessment or a new pair of glasses.

"Had an amazing experience with staff Nurul Hidayah! She was extremely helpful and patient with us when we were placing our order for contact lenses. We really appreciate her advice and will definitely come back because of her good service."

I had heard that MOG is a well-established brand, which is why I chose this particular store from among so many eyewear shops. However, I had a very unpleasant experience. I only came in to get my lenses replaced. The staff told me they would be ready in an hour and that they would call or WhatsApp me when they were done. After waiting for more than an hour with no update, I decided to go to the store. When I arrived, I saw five staff members sitting around doing nothing, and my glasses were just sitting in a basket. When I asked why they hadn't contacted me, they didn't even bother to answer.

"Having a good experience started from the outlet all the way downstairs during the Sun Life event on 16/5/24. All the staff were friendly and very helpful. I will renew my spectacles here next time."

Yi Xun and the entire MOG staff were very professional and great to work with. I would definitely recommend them to anyone needing excellent glasses.

"To the kind Chinese girl in the suit and skirt I met around 3pm today, I want to say thank you very much for being so kind, patient, and gentle. I was having a panic attack and needed somewhere to sit down. I was pretending to change my glasses frame, but I really just needed somewhere to distract myself. Although my initial motive was just to sit and calm down, I did end up buying a new frame for my glasses. Thank you for speaking to me so kindly. Thank you for being so patient. I hope you are blessed in everything you do."

"I had the opportunity to get my eyes checked here through the SunLife program at Aeon Tebrau. The staff were nice and friendly!"

Ashley is cheerful and professional, as always. She does wonders with adjustments to your frame(s), making it feel comfortable and look great! Thank you.

I recently had a wonderful experience purchasing two pairs of spectacles from MOG. The staff, particularly Ms. Ashley, provided exceptional service throughout the entire process. She was friendly, professional, and knowledgeable, taking the time to measure my eyesight and recommend several attractive frames that suited my style. Upon collecting my custom-made glasses today, I was impressed by their beauty and the high-quality workmanship. The attention to detail and the perfect fit of the spectacles are testaments to the expertise and care provided by MOG and its staff. I am extremely satisfied with my purchase and the outstanding service I received, making this eyewear shopping experience truly memorable.

I visited the Lush store in Tebrau, Johor Bahru, on January 13, 2025, at 5:07:45 PM, and I absolutely loved the experience! The atmosphere was so inviting, and the vibes were amazing. A special shout-out to Amy for her exceptional customer service. She was incredibly patient and took the time to explain every detail, making my shopping experience truly enjoyable. I'm really impressed with her service, and I will definitely be returning! My receipt number is 122393.